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North Wales Fire And Rescue Service
North Wales Fire and Rescue Service

Freedom of Information

As in any large organisation, we hold a great deal of information in a range of formats. If you cannot find the information you need on this website, we may nevertheless be able to supply it, subject to legal and sometimes financial limitations. If you are unsure about the information you want, we would strongly urge you to discuss your requirements with us so that we can help you to clarify exactly what it is that you are looking for.

Legislation covering the stewardship of information held by public bodies is complex, but in simple terms, the following pieces of legislation set out what you can expect from us, what we require from you, and the rules that we must adhere to when holding and releasing information.


The Data Protection Act 1998
This is principally about personal data - information about recognisable, living people. If you want to see informati

on held that is specifically about you, you should submit your request in writing, together with the standard fee of £10. In order to protect against inadvertently invading someone else's privacy, we will need to establish that you are who you say you are before we supply this information. Different rules apply to requests from employees. Under normal circumstances, you can expect to receive the information within 40 calendar days.

If you have sent all the necessary information (including any fee) but feel that NWF&RS has not complied with your subject access request and if;

- we do not respond to your request within 40 days; or

- you are not satisfied with our response;

then you should send us a reminder letter by recorded delivery (and keep a copy of the letter).

If you do not get a reply fairly quickly, or you think the information you receive is wrong or incomplete, you can:

- ask the Information Commissioner's Office to carry out an assessment to see whether it is likely or unlikely that NWF&RS has responded properly; or take legal action through the court.


The Freedom of Information Act 2000
This relates more generally to non-personal information held by the Authority. The Act requires that we confirm, in writing, whether or not we hold the information you have asked for, and that we provide the information within 20 working days. Not surprisingly, there are several exemptions to this, concerning serious matters such as national security, personal safety and law enforcement. There are also exemptions covering unreasonable or repeated requests, or those that are clearly part of a campaign.

Requests for information under this legislation should be made in writing, giving your name and an address for correspondence, and describing the information requested. If the cost of complying with your request goes over the nationally set threshold of £450, we may send you an invoice for this amount before releasing the information to you.

Freedom of Information Act requests should be sent to:

Freedom of Information Officer

North Wales Fire and Rescue Service Headquarters

Ffordd Salesbury

St Asaph Business Park

St Asaph

Denbighshire

LL17 0JJ

or, alternatively, submitted via the online contact form here;

Online contact form


Environmental Information Regulations 2004
Your request for environmental information does not necessarily have to be in writing, but we will need to know how you would like to receive the information (for example, by e-mail or on paper), and we will need to know where to send our invoice, as reasonable fees may be payable, depending on the nature and extent of the information being sought.

Normally, your request will be answered within 20 working days, although this can be extended to 40 working days under defined circumstances.


Further information about your rights regarding any of the pieces of legislation listed above can be obtained from the Information Commissioner's Office, contact details as follows:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Helpline 0303 123 1113 (open from 9am to 5pm, Monday to Friday)

http://www.ico.gov.uk/

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